Refund policy

Return and refund policy

Every NERV item is made to order, so we cannot accept returns or exchanges for change of mind or an incorrectly chosen size. Please check the size guide before you order.

Faulty, damaged or misprinted items. If your item arrives damaged, defective or with a printing error, email nerv.help@gmail.com within 14 days of delivery with your order number and a photo. We will send a free replacement or refund you in full.

Cancellations. You can cancel an order until it goes into production. Email us as soon as possible with your order number.

Refunds are returned to your original payment method. Please allow 5-10 business days for them to appear.

Your statutory consumer rights are not affected by this policy.